How do I download a log or journal file from the EtherSync USB over IP product?
It is often helpful to provide Cambrionix with the journal or log file from an EtherSync unit that is not behaving as expected. This can help Cambrionix engineers diagnose a problem with your EtherSync product.
This is done by connecting to the EtherSync unit’s Webmin interface, replace the xxyyzz in the below link with the value for your unit, by default this is the last six digits from the MAC address. If you have changed the host name of your EtherSync unit, then you will need to use the name that you assigned to it instead.
The username is ‘admin’ and the password is recorded on the sticker on the bottom of the EtherSync unit. Unfortunately the font of the label printer is not the best and so you will need to take care about the differences between ‘O’ and ‘0’ and uppercase ‘i’ with lowercase ‘L’ etc., it is all case sensitive.
To download the journal, open the ‘System’ group from the left hand navigation panel and click on ‘Cambrionix Linux options’. The journal file can be downloaded by clicking the ‘Download’ button immediately below the heading ‘Journal file download’.